The E-NABLE business model is all about efficiency, flexibility and quality of service. Our services are provided as fully managed packages that have minimal impact on your resources.
Good support starts with a level of technical quality and functionality that not only reduces the need for support in the first place, but that also offers intuitive online tools through which users can self-diagnose and self-help, without feeling that they are left to their own devices.
First and Second Line Support
Some companies prefer to keep all user contact in-house, whilst others are more inclined to outsource support functions. We are happy to work with either model, providing users with first-line email and phone support from our call centre, or providing second line support to your customer service representatives directly from our operations and technical support team. Online tools are provided to further empower your support and admin teams when dealing with queries.
Because every deployment is different, bespoke documentation is produced for your training or support staff. Training sessions are designed specifically around your bespoke services and are held at locations and times that suit you. Once trained, only unusual circumstances normally require your staff to contact our second-line support - but when they do, SLA's ensure any issues are resolved smoothly and professionally.
Most of our clients are hosted at our central collocation facility in Amsterdam, the Netherlands. However, our solution can be deployed client-side as well, or at any other hosting location you may require.